menchi

Nobody can pick up?Menchi can.

Menchi answers your line, day and night, and books straight into your EMR or calendar.

Tell us about your clinic

After hours

Your patients don't stop calling at 5 PM.

Menchi answers each one using your clinic's rules. Urgent calls reach the person you chose by text. Emergencies are directed to 911 and your person is alerted. Everything else is booked or waiting for your team on Monday.

Menchi doesn't give medical advice. It gets the call to the right person.

Who does what

We handle the logistics. You handle the patient.

Saturday, 8:14 PM · A patient calls

Menchi

  • Answers, day and night
  • Books, moves, cancels
  • Confirms appointments
  • Gets urgent calls to your person
  • Summarizes every call

Your team

  • Medical advice
  • Diagnosis and treatment
  • Sets the rules for urgent
  • The visit and the care

Tell us about your clinic

Before anything is set up, we listen.

Start with three questions. We'll take it from there.

2. What do you use for bookings?

After you send

  1. We talk, and you tell us how your clinic runs.
  2. We set up Menchi with your rules, hours and treatments.
  3. You make the first test call with us.
Find a time

Doing the work

Your team comes in to a finished schedule.

Menchi books, moves and cancels during the call, right in your EMR or calendar. No callbacks to make. The schedule keeps itself up to date.

TuesdayIllustration. Demo clinic, placeholder names.
  • 9:00Follow-up · J. M.
  • 10:00Consultation · Sam T.
  • 11:00
  • 1:00Treatment · A. K.
  • 2:30

Recorded demo call

Hear Menchi take a call

Recorded demo call · Live phone line · July 2026

Bloom Med Spa is a demo clinic profile. The call, the phone line, and the booking flow are real.

  • Menchi“Thanks for calling Bloom Med Spa. I'm Menchi, your concierge. How can I help?”
  • Caller“Hey. I would like to book an appointment for Botox. How much is it?”
  • Menchi“Great! So pricing really depends on your specific treatment plan, and we can cover all that during your complimentary consultation. When would work for you?”
  • Caller“Let's do next Friday at 10 in the morning. Uh, my name is Alex.”
  • Menchi“You're all set for next Friday at 10 a.m., Alex. We'll see you then!”

Our own test call to our demo clinic, recorded for this page. Patient calls are never recorded.

Plans

Start where you are. Grow into the rest.

  1. Stage 1

    Menchi answers

    • Your line answered day and night
    • Urgent calls to the person you chose, by your rules
    • Every call becomes a summary your team can act on

  2. Stage 2

    Menchi does the work

    Everything in stage 1, plus

    • Books, moves and cancels in your EMR or calendar
    Tell us which system you use →

  3. Stage 3

    Menchi runs the journey

    Everything in stage 2, plus

    • Confirmation and reminder calls and texts to your booked patients, from booking to arrival

Need something specific to your clinic? We'll build it into your plan.

Get a quote for your clinic

Going live

Your part: 90 minutes and one phone setting. Our part: everything else.

YouUs
Tell us how your clinic runsSet up Menchi with your rules, hours and treatments
Forward your lineConnect to your EMR or calendar, working with your IT
Make the first test call with usListen to your calls in the first weeks and fine-tune Menchi until it runs on its own

Answering in days. Your EMR connection as soon as your system allows.

What it takes to go live, in detail →

Calls are not recorded. Menchi has no access to clinical notes.

Privacy FAQ →

Built in Canada. Canadian clinics: patient records stored in Canada.

Mercedes Zuluaga

Where the name comes from

Care begins before the doctor.

Mercedes Zuluaga, known to her family as Menchi, answered the phone and answered the door, and made sure every person who came to her felt heard before anything else happened.

By the time a patient sees a clinician, they have already been treated well or treated badly, and most of that happened on the phone. Menchi carries that on.

More about the team →

Tell us about your clinic.

Three questions, then we pick a time to talk.

Clinic outside Canada? Tell us about it.